Help Center

FAQ

Products

From where do you source your tea?

Is your tea organic?

Can I buy a different pack size?

How many cups of tea can I brew with 100g of Wodehouse Tea?

How should I store my tea?

Where can I buy Wodehouse Tea?

Orders, Payments and Taxes

Can I pay cash on delivery?

I haven’t received my order confirmation email. What now?

Can I modify my order?

In what currency will my card be billed?

Will I have to pay customs / import tax or octroi?

Can I cancel my order?

Why is there a currency conversion charge on my card?

Subscriptions

How do subscriptions work?

Can I have multiple subscriptions at once?

Can I modify my subscription?

I haven't received one of the orders in my subscription. What do I do?

My subscription was cancelled even though I didn't cancel it. What happened?

Gift Cards

How do gift cards work?

Can I use a gift card more than once?

Can I reload / recharge / add money to a gift card?

Can I buy a gift card in a non-INR currency?

Can I use more than one gift card on a single purchase?

Can I use a gift card to pay for shipping and taxes?

Can I use a discount code to buy a gift card?

Can I apply a discount code and a gift card to the same purchase?

I lost my gift card email. What now?

Shipping

Do you ship internationally?

How long will my order take to arrive?

Where is my shipment tracking number?

What if my shipment is delayed?

Can I change the shipping address?

Will I have to pay customs / import tax or octroi?

I haven't received one of the orders in my subscription. What do I do?

Cancellations and Refunds

What if I'm not happy with the tea I’ve received?

Can I cancel my order?

Can I return my order?

Can I cancel my subscription?

How do you process refunds?

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